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With the growing popularity of golf, the country club and resort industry is burgeoning. Demands of the industry require balancing the inherent requirement that participants receive the highest quality service against the necessity of managing operations in a fiscally responsible manner. This proper balance is best achieved through the recruitment of experienced and knowledgeable management that can work with an organization to assure that these objectives are met. Moreover, todays changing economic and legal climates place more demands on the industry and the boards that establish club policies.

The selection of a management team starts with the hiring of a “team leader” – the club manager or executive director. In order to be successful, the selection process must be carefully constructed. This principle also applies to other management personnel, including the golf professional and greens superintendent.

An experienced recruitment firm that can find and match suitable candidates to a club’s operational requirements and needs will help assure that the club finds the best possible management

In selecting a recruitment firm, the board should consider the following criteria:.

  • Understanding of the Clubs needs, requirements, culture and environment
  • Industry Experience
  • Industry Knowledge
  • Industry Contacts
  • Industry Reputation
  • Fee Structure
  • Professionalism
  • Credibility
  • Priority Given to the Assignment
  • Approach to the Assignment (including thoroughness and sense of urgency)

CSC is uniquely positioned to satisfy the criteria for selection of a recruitment firm to help assure that your expectations are met, if not exceeded. CSC has successfully completed over 150 searches and related consulting assignments for private clubs throughout the United States.

CSC prides itself on the frequency of referrals it receives from satisfied clients a testimony to its professionalism.

The firms founder, James A. Goslin, Jr., CCM, is a former general manager (Warwick Country Club for over 30 years) and past President of the national Club Managers Association (CMAA). He has had many years of formal experience in the private club recruitment business. Steve Rockoff has legal and business experience with a major focus on providing professional services and recruiting staff. He has also served as President of his country club, as well as Chairman of its search committee. They and their professional team bring a unique, full-dimensional perspective to the search effort all to the advantage of the hiring club.

 
WHY USE A SEARCH FIRM?
WHY SELECT CSC?

The Importance of the Search Process Itself

A truly successful search entails an exhaustive and time-consuming effort.

No search committee wants to be in a position to be second guessed on their search efforts.

<     CSC undertakes a thorough and non-intrusive approach. Apart from actually conducting the search (which entails gaining an understanding of your Club, its environment and culture, as well as constructing a profile of the position), we provide a consultative approach. Your Club can leverage our expertise and experience, including our interview and contract negotiation skills, to help assure a successful search.

<     CSC will also provide your Search Committee with the tools to support and document the thoroughness of the search effort. This includes tools, such as candidate evaluation forms, sample contracts, relevant information about compensation based on reliable industry studies, and even guides to the interview process that include appropriate questions to be asked of candidates.

Time Consumption of the Search Process.

Because of the importance of the position, a thorough and effective search is, (and should be) a painstaking and time-consuming process, involving more than interviewing a candidate and checking references.

n      CSC has an excellent reputation for thoroughness. We give each assignment meticulous attention.

Industry Contacts

<     This is a close-knit industry and CSC has a large database of viable contacts, including access to hundreds of potential candidates throughout the United States.

<     CSC has the ability to access resources that might otherwise be unavailable to a Club.

Industry Knowledge

    <     30+ Years in the Industry

     <     10+ Years in Club Recruitment

<     Experience that gives CSC unique insight into the needs of our clients, including:

Club Management. Jim was G.M./COO at prestigious Warwick CC in Warwick, RI for over 30 years.

Club Industry Leadership. Jim has been active with the Club Managers Association of America [CMAA], including stints on the Board and as its President. Our CSC Division Vice Presidents (Buzz Garvin, Director, Golf Professional Search Division and Don Silven, CGCS, Director, Golf Superintendent Search Division) have also had years of hands on experience in their respective fields of focus.

Club Leadership. Steve served seven years on the Board of Cedar Hill Golf & Country Club, in Livingston, NJ) and held several leadership positions including stints as G.M. Search Committee Chairman and Club President.

Thoroughness of Search

As with any search, regardless of the industry, a candidates resume may not be as revealing about a candidate as it should be. Moreover, references, while a very important component of a search, when furnished by a candidate will typically be from those people who the candidate knows will only put the best light on that candidate.

<     CSCs wealth of knowledge about potential candidates, as well as our history in the industry, combined with our extensive research about clubs throughout the U.S., enables us to dig deeper to help avoid pitfalls of hiring a candidate who may, in fact, not be the right fit for your club.

<     Our industry contacts also enable us to access key people who have relatively extensive knowledge about candidates, whether they be industry peers, club members, club leaders, vendors, family members (e.g., we talk to the spouse to determine that they are truly willing to relocate to another club) and others who have had meaningful contact with a candidate.

Leveraging A Strong Track Record

<     CSC has successfully performed over 150 searches throughout the U.S.

The Ability to Leverage the Recruitment Firms Professionalism/Credibility/Reputation

This relates to the relationship that a search firm has with both the recruiting club and potential candidates. Simply put, if a candidate desired by the club believes in the professionalism and credibility of the search firm, the club will have a better opportunity to encourage the candidate to take the position.

<     CSC enjoys an excellent reputation for providing service with excellence and not only managing our clients expectations, but those of candidates as well. This helps assure that, once a marriage is made between the selected candidate and the club, all parties are set up for success, not failure.

Interim Manager Services

Many factors, such as timing and availability, affect the duration of a search and are beyond the control of the Search Committee and/or the recruitment firm. No club wants to merely settle for a candidate: the goal is to secure the best possible person for the position. Using an interim manager in appropriate circumstances enables a club to diligently pursue the best possible permanent candidate without compromising the interim day-to-day management of the club.

<    While CSC gives each search the highest priority, it has a stable of experienced managers who are available for interim assignment should this service be appropriate.

<     CSC does not charge a fee for this service.


Fee Structure, Cost Effectiveness and Guarantees – Getting “Bang for the Buck”


Search firms in this industry are typically retainer fee-based. While clubs may be resistant to the retention of a search firm because of fees, remember-your time is worth money! The retention of a search firm will not only reduce the amount of time you will have to spend, but it will prove to be one of the most prudent investments a club can make, particularly when the firm has the flexibility of making the search a cost-effective process

<     CSC has a highly competitive and flexible fee structure to fit the needs of our clients.

<     While the client is responsible for reimbursement of search-related out-of-pocket expenses incurred by CSC and the candidates, CSC carefully manages these expenses to keep them reasonable and necessary.

<     CSC honors its 2-year service guarantee if a G.M. hired though us is terminated for any reason within 2 years, we will conduct another search at no additional fee. *

*Applicable for G.M. searches only.

 


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