Frequently Asked Questions
for Dial-up Connections
for Dial-up Connections
| Questions . . . | |
| • Why do I get an "Invalid username or password" error when trying to connect to the Internet? • Why do I get an error saying there is no dial tone when I try to connect? • How do I know if my modem is working? • Why can't I browse the Internet? • What should the DNS settings be for my dial-up connection? • I am still having problems. | |
| Answers . . . | |
| Why do I get an "Invalid username or password" error when trying to connect to the Internet? | |
| Make sure the Caps Lock is NOT on. The username and password should be typed in all lowercase. Also check that only your username is in the username field and NOT the entire email address. | |
| Why do I get an error saying there is no dial tone when I try to connect? | |
| Make sure all your line cords are plugged in properly and make sure the phone jack is in working condition. (You may want to plug your telephone into the jack to see if there is dial tone) -If you have voicemail there may be a delay on the phone line, which won't allow the computer to dial. If this is the case, check and remove the voicemail messages. -If you have call waiting, there also may be a slight delay on the phone line. To disable call waiting: Windows 95/98: -Double-click on the My Computer icon on the desktop, then click the Dial-Up Networking icon. -Right click on the KCTC connection icon and go down to properties. -Type *70 before the KCTC number (656-4100) to dial. Windows 2000, ME, NT, XP: -Double click on the Dial KCTC Internet icon on the desktop. -Enter *70 before the number to dial (656-4100). -Click "Dial" and then click "Yes" to make the phone number change permanent. | |
| How do I know if my modem is working? | |
| You may check your modem to see if it responds. In most cases this will tell you whether or not your modem is working properly. For Windows 98 -Open the Control Panel and double-click the Modems icon. -Click on the Diagnostics tab at the top and then select the modem your computer is using. -Click on the More Info button. -Your computer will try to communicate with the modem. If the next window opens with responses from your modem, it should be in working condition. -Click OK on the remaining dialog boxes. Windows 2000/ ME/ NT/ XP -Open the Control Panel and click on the Phone and Modem Options icon. -Click on the Modems tab and select the modem your computer is currently using. -Click the Properties button which opens a new window. -Click on the Diagnostics tab at the top and then click the Query Modem button at the bottom. -The computer will try to communicate with the modem. If the modem shows commands and responses; your modem should be in working condition. | |
| Why can't I browse the Internet? | |
| You need to check your connection settings. Windows 98 Configure the Connection Icon: -Open Dial-Up Networking and select the Dial KCTC icon and right click (use the right mouse button), choose Properties from the pop up menu. -This should bring up a box that lets you configure the modem and server type. Left click on the Server type button or on the Servers Tab. -In the Type of Dial-Up Server section, choose PPP. -Please be sure the Require encrypted password is NOT checked. -In the Allowed network protocols, TCP/IP should be checked. Do not check IPX/SPX or NetBEUI. -Next, click on TCP/IP Settings button. -Choose Server Assigned IP Address, then select Sewrver Assigned Name Server Addresses. - Make sure that Use IP header compression and Use default gateway are both checked. -Click on OK in the remaining dialog boxes. Configure TCP/IP: -In Control Panel, open Network. - Select TCP/IP dial up adapter, then click on Properties. - You should see the TCP/IP Properties box. There are a number of sections in the dialog box, so we'll take them in order. - IP Address: Select Obtain an IP Address Automatically. - WINS Configuration: Select Disable WINS Resolution. - Gateway: No changes. -Bindings: No changes. -Advanced: No changes. -DNS Configuration: Select the Disable DNS option. -Click OK at the bottom of the window. Your computer will be restarted.
Windows 2000/ ME/ NT/ XP -In the Control Panel open the Network and Dial-Up Connections (it may be called just "Network Connections"). -Right click on the Dial KCTC Internet icon and click Properties. -Click on the Networking tab. In the Type of Dial-Up Server section choose PPP. -In the components section, TCP/IP should be checked and highlighted, then click on Properties. -Select to Obtain IP Address automatically. -Select Obtain DNS Server Addresses Automatically. -Click on OK in the remaining dialog boxes. | |
| What should the DNS settings be for my dial-up connection? | |
| KCTC has developed an interactive tool that assists in verifying the correct DNS settings on your computer for KCTC dial-up & DSL connections. Please click here to learn more. | |
| I am still having problems. | |
| If you are still having problems with your computer or internet connection, you may contact KCTC by phone: 656-3668, or by email: support@kctc.net. |
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