Frequently Asked Questions
Q: What is the difference between a cellular and a digital phone?
A: In a word, clarity. With 100% digital you get crisp, clear conversations - without the static, fading and background noise you get with cellular phones.
Q: What if my phone is stolen?
A: The PIN number stored on your Iowa Wireless Smart Card prevents the use of stolen or lost cards or phones. And every time an Iowa Wireless phone is turned on, the stored information is checked to ensure it's a genuine subscription card. If your phone has been stolen please contact Kalona Telephone at 319-656-3668.
Q: How will I know if I'm going to have service on my phone when I travel out of town or out of state?
A: Click on the link below to go directly to a roaming database and search for any particular town in the U.S. http://www.iowawireless.com/coveragemaps.asp
A: In a word, clarity. With 100% digital you get crisp, clear conversations - without the static, fading and background noise you get with cellular phones.
Q: What if my phone is stolen?
A: The PIN number stored on your Iowa Wireless Smart Card prevents the use of stolen or lost cards or phones. And every time an Iowa Wireless phone is turned on, the stored information is checked to ensure it's a genuine subscription card. If your phone has been stolen please contact Kalona Telephone at 319-656-3668.
Q: How will I know if I'm going to have service on my phone when I travel out of town or out of state?
A: Click on the link below to go directly to a roaming database and search for any particular town in the U.S. http://www.iowawireless.com/coveragemaps.asp
Q: How much will I pay per minute when I'm roaming digitally?
A: With Voicestream you pay $0.10 per minute. And with all other carriers you pay $0.40 per min. plus $0.25 per min. long distance(If you're out of state).
Please email us if you do not see your question here.
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